Effective date: May 27, 2026
1. Information We Collect
We collect account information (name, email, phone), business information for barbers (shop name, address, hours), booking and payment data (appointment details, deposit amounts, tips), and usage data (device type, app interactions, crash logs). We do not collect sensitive health information.
2. How We Use Your Information
We use your information to operate the platform, process bookings and payments, send notifications, and improve the product. We do not sell your data. We do not run ads. We do not use your data for unrelated marketing.
3. Payment Handles Disclosure
Barber payment handles (Cash App, Venmo, Zelle, PayPal) are displayed to clients who book that barber. This is required for clients to complete pass-through payments. By adding a handle, barbers consent to sharing it with their clients.
4. Fee Transparency
Card deposits include a 3.5% Kept platform fee plus the Stripe processing fee (~2.9% + $0.30), both paid by the client at checkout. Pass-through payments (Cash App, Venmo, Zelle, PayPal) have no Kept fees; the barber receives the full amount.
5. SMS and Text Messaging
Kept sends transactional text messages to clients and barbers for purposes including appointment confirmations, reminders, and account-related notifications. By providing your phone number, you consent to receive these messages. Message frequency varies. Message and data rates may apply depending on your carrier. We do not sell or share your phone number with third parties for marketing purposes. To stop receiving messages, reply STOP to any message. For help, reply HELP or contact us at keptcutz@gmail.com.
6. Information Sharing
We share information between users (e.g., client names with barbers, barber details with clients), with service providers (Stripe for payments, Supabase for data hosting), and when required by law or to protect our rights. We require service providers to keep data secure.
7. Data Retention
We retain your data as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and data by contacting us.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your data. Contact us to exercise these rights. We will respond within a reasonable timeframe.
9. Data Security
We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No system is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Kept is not intended for children under 18. We do not knowingly collect data from anyone under 18. If you believe we have collected data from a minor, contact us immediately and we will delete it.
11. Third-Party Services
Kept integrates with third-party services like Stripe for payments, Supabase for backend data, and Google for maps and authentication. These services have their own privacy policies. We are not responsible for their practices.
12. Changes
We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notification. Continued use after the effective date means you accept the revised policy.
13. Contact
Questions about privacy? Reach us at keptcutz@gmail.com.
