Effective date: May 27, 2026
1. Agreement to Terms
By accessing or using Kept, you agree to be bound by these Terms of Service. If you do not agree, you may not use the platform. These terms apply to all visitors, users, and barbers who access or use the service.
2. Description of Service
Kept is a mobile-first booking and payments platform built for barbers and their clients. We provide scheduling, availability management, deposit collection, and payment tools. We do not provide haircuts — barbers are independent professionals using our technology.
3. User Accounts
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials. Notify us immediately of any unauthorized use. One person per account; do not share login credentials.
4. Barber Independent Contractor Status
Barbers using Kept are independent contractors, not employees of Kept. We do not control how, when, or where barbers perform services. Barbers set their own prices, hours, and policies. Kept is a technology platform, not an employer or salon operator.
5. Subscription Fees
Founding Members: $10/month, locked for life as long as the subscription remains active. Standard plan: $25/month. Beta Testers: free for life as a thank-you for early feedback. Subscription fees are billed monthly and are non-refundable except where required by law.
6. Text Messaging Consent
By providing your phone number when booking an appointment or applying to the Kept Ambassador Program, you agree to receive SMS text messages from Kept related to your appointments, account, or application status. Consent to receive messages is not a condition of using our services where an alternative contact method is available. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance.
7. Payments — How Money Flows
Barbers keep 100% of Cash App, Venmo, Zelle, and PayPal payments collected directly from clients. For card deposits, the client pays the Stripe processing fee (~2.9% + $0.30) plus a 3.5% Kept platform fee. With Stripe Connect, funds are sent directly to the barber's linked account. Without Stripe Connect, Kept pays out within 3 business days. Pass-through payments are direct peer-to-peer transactions; Kept bears no liability for them.
8. Cancellations and Refunds
Barbers set their own cancellation and refund policies, which are displayed at booking. Deposits may be non-refundable based on the barber's policy. Disputes should first be resolved between the client and barber. Kept reserves the right to mediate in cases of fraud or abuse.
9. Prohibited Conduct
You may not use Kept for illegal activities, fraud, harassment, hate speech, or to solicit services outside the platform in ways that circumvent fees. We may suspend or terminate accounts that violate these rules without notice.
10. Limitation of Liability
To the maximum extent permitted by law, Kept is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.
11. Governing Law
These Terms are governed by the laws of the State of Georgia. Any disputes shall be resolved in the state or federal courts located in Gwinnett County, Georgia.
12. Changes to Terms
We may update these Terms from time to time. We will provide at least 14 days notice of material changes by email or in-app notification. Your continued use after the effective date constitutes acceptance of the updated Terms.
13. Contact
Questions about these Terms? Reach us at keptcutz@gmail.com.
